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Customer Stories 2

What we learned shipping SAML SSO

FAFake Co Owner1 min read

We hit this every Monday during the weekly review. Our ops team has a runbook step purely to work around it. Even a read-only version would unblock us.

Before you start

We have a Zapier hack doing this today and it breaks weekly. Our support volume would drop noticeably if this shipped. We raised this during the pilot and it is still the main gap.

  1. Enable attachment uploads.
  2. Enable keyboard shortcuts.
  3. Enable vote weighting.

How it works

This is the difference between a nice-to-have and a daily driver. This blocks the quarterly report we send to the exec team.

Before you start

The current flow takes six clicks; it should take one. It would pay for itself in the first month.

  • onboarding
  • billing
  • integrations
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