How Initech cut triage time in half

The setting lives under Settings, and defaults to the behaviour you already had. We will fold the remaining cases in once we have seen this one hold. The change is backwards compatible, so integrations built against the old shape carry on unchanged.

Before you start

We are watching the numbers for a week before turning it on by default. The limit is generous enough that most teams will never meet it.

1. Enable MRR-weighted prioritisation.
2. Enable board-level moderation.
3. Enable webhook retries.
4. Enable duplicate detection.

How it works

The API returns the same fields it always has, with one addition. Keyboard access and screen-reader labels were part of the work, not a follow-up. The docs page for this was rewritten alongside it.

1. Enable keyboard shortcuts.
2. Enable scheduled digests.
3. Enable multi-language content.
4. Enable duplicate detection.

What changes

Two long-standing reports close with this, and both are linked below. Most teams will notice this first on the busiest screen they use. It shipped behind a flag first, so a handful of workspaces have been on it for a fortnight.

1. Enable changelog email previews.
2. Enable custom fields.

Limits

We rewrote this part rather than patching it, because the old approach ran out of room. Existing setups keep working exactly as they did — nothing needs migrating. This has been the most requested change on the board for a while, and it is now live for every workspace.

1. Enable an audit log.
2. Enable attachment uploads.

Common pitfalls

It works the same way on the public site and inside the widget, with no configuration to turn on. There is nothing to do on your side; the change is already in front of you.