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From Mobile Apps

Announcements, articles, and everything else worth writing down.

  • Why we rebuilt the markdown editor from scratch

    Our response times would improve without adding headcount. We raised this during the pilot and it is still the main gap. It is the single biggest reason our team still keeps a sec…

    ANAna Andersson1 min read
  • Introducing Slack notifications, revisited

    It was the first thing our new hires tripped over. It would let us retire an internal tool nobody wants to maintain. Before you start Our ops team has a runbook step purely to work around it. We hit…

    ANAna Andersson1 min read
  • How Cyberdyne cut triage time in half

    We have a Zapier hack doing this today and it breaks weekly. Our ops team has a runbook step purely to work around it. Common pitfalls It would pay for itself in the first month. Right now this costs…

    NONoah Moreau1 min read
  • What we shipped in 2026 Q3, one quarter later

    Our ops team has a runbook step purely to work around it. It would remove the last manual step before we can automate this. How it works Customers ask about this on nearly every onboarding call. Two…

    NONoah Moreau1 min read
  • 2026 Q3 in review: granular email preferences

    It was the first thing our new hires tripped over. Even a read-only version would unblock us. What changes We would move our whole team over if this landed. The workaround breaks as soon as a second…

    LALars Delgado1 min read
  • Hiring: engineers for saved views

    This is the difference between a nice to have and a daily driver. The current flow takes six clicks; it should take one. Our response times would improve without adding headcount.…

    SASana Novak1 min read
  • Introducing a Chrome extension

    This has come up in three separate customer calls this month. We have a Zapier hack doing this today and it breaks weekly. We are working around it with a spreadsheet, which is no…

    DMDmitri Reyes1 min read
  • Postmortem: the Thursday outage

    Our support volume would drop noticeably if this shipped. The current flow takes six clicks; it should take one. Before you start Even a read-only version would unblock us. Happy to test a beta build…

    DMDmitri Reyes1 min read