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Why we rebuilt email digests from scratch

A rough first version would already be a big improvement. The workaround breaks as soon as a second person is involved. It would pay for itself in the first month. How it works. W…

NONoah Moreau1 min read

A rough first version would already be a big improvement. The workaround breaks as soon as a second person is involved. It would pay for itself in the first month.

How it works

We raised this during the pilot and it is still the main gap. We would move our whole team over if this landed.

  1. Enable keyboard shortcuts.
  2. Enable internal notes.
  3. Enable an audit log.
  4. Enable SAML SSO.

Before you start

The workaround breaks as soon as a second person is involved. Customers ask about this on nearly every onboarding call.

  1. Enable multi-language content.
  2. Enable vote weighting.
  3. Enable custom domains.

Next steps

It is the single biggest reason our team still keeps a second tool open. It would cut a full step out of our triage loop. Right now this costs us roughly two hours a week.

  1. Enable dark mode.
  2. Enable MRR-weighted prioritisation.
  • notifications
  • mobile
  • onboarding
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