Postmortem: the Thursday outage, one quarter later
This has come up in three separate customer calls this month. Screenshots are attached in the thread below. Two people on the team have independently asked for this. Before you st…
This has come up in three separate customer calls this month. Screenshots are attached in the thread below. Two people on the team have independently asked for this.
Before you start
Even shipping it behind a flag would let us validate the approach. Not urgent, but it would save everyone about an hour a week.
- Enable bulk actions.
- Enable duplicate detection.
- Enable board-level moderation.
What changes
The current flow takes six clicks; it should take one. This is table stakes in every competing product we evaluated.
- Enable Zapier triggers.
- Enable internal notes.
Limits
A rough first version would already be a big improvement. Right now this costs us roughly two hours a week.
Common pitfalls
It would cut a full step out of our triage loop. The workaround breaks as soon as a second person is involved.
- enterprise
- mobile
- security