Postmortem: the Friday outage

We raised this during the pilot and it is still the main gap. A rough first version would already be a big improvement.

Before you start

We raised this during the pilot and it is still the main gap. It was the first thing our new hires tripped over. It would pay for itself in the first month.

Before you start

Right now this costs us roughly two hours a week. We would move our whole team over if this landed. This blocks the quarterly report we send to the exec team.

1. Enable custom fields.
2. Enable an audit log.
3. Enable board-level moderation.

curl -sS https://api.example.test/v2/items \
  -H "Authorization: Bearer $BULLETIN_API_KEY"

What changes

Happy to test a beta build if that helps. It would cut a full step out of our triage loop. Customers ask about this on nearly every onboarding call.

What changes

Our response times would improve without adding headcount. It would remove the last manual step before we can automate this. This blocks the quarterly report we send to the exec team.

1. Enable attachment uploads.
2. Enable multi-language content.

curl -sS https://api.example.test/v2/items \
  -H "Authorization: Bearer $BULLETIN_API_KEY"

What changes

This is the difference between a nice-to-have and a daily driver. We would stop exporting to a spreadsheet every Friday.

1. Enable CSV export.
2. Enable custom fields.
3. Enable reaction emoji.